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Privacy Policy

Last updated: June 16, 2026

Introduction

fjord-beam is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Submit an inquiry through our contact forms
  • Request information about our services
  • Engage us for environmental consulting projects
  • Subscribe to our communications
  • Participate in surveys or provide feedback

This information may include your name, email address, organization name, project location, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visit

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Deliver our environmental consulting services
  • Send project updates and communications related to your engagement
  • Improve our website and service offerings
  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and maintain security

Legal Basis for Processing (Australian Privacy Principles)

We process your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988. Our legal bases for processing include:

  • Your consent when you provide information voluntarily
  • Performance of a contract when you engage our services
  • Compliance with legal obligations
  • Our legitimate business interests in providing environmental consulting services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations (e.g., cloud hosting, data analysis)
  • Professional advisors including lawyers and accountants
  • Regulatory authorities when required by law
  • Third parties involved in your project (with your consent)

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information is typically retained for seven years in accordance with professional standards and legal requirements.

Your Privacy Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Object to processing of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and stored on servers located outside of Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

fjord-beam Environmental Consulting
Level 12, 485 La Trobe Street
Melbourne VIC 3000
Australia
Email: [email protected]

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

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[email protected]

Melbourne, Victoria

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